NTUC's initial response on taking legal action
NTUC FairPrice, FB user trade words over rats at Kang Kar Mall
It is unfortunate when entities abuse their position to bully the weak. That looks like the case to me when Sun Yu Ming posted photos of bread that had wrappings chewed through by rats, and NTUC FairPrice retaliated on their Facebook page.
It's also unfortunate that some people really can't think well even if they are in management. I'm referring to the person who wrote the post on NTUC FairPrice's FB page and the person who approved it. Can you not think properly?
People on the Yahoo page linked above have properly called out that the rats and the shortchanging are two different issues.
Here's some advice, for NTUC FairPrice and also other commercial entities.
When people make a complaint against your company, thank them for their time to provide feedback. They obviously care enough to actually give you some feedback. There are companies out there that are paying people to provide feedback. And you're getting this feedback from Mr Sun for free!
Next, find out what happen and use that feedback to improve your company.
Don't be afraid of bad news. Every problem is an opportunity.
What and how you do in a situation like this reflects who you are. Do you want to be a moron or a responsible person in the mind of the public?